Casheze Repair – Warranty & Refund Policy

Casheze Repair offers a 6-month warranty along with a refund option on eligible repair and replacement services.

Here is how you can claim your refund or warranty service for a screen/display replaced by Casheze:

We provide a 6-month warranty on every eligible screen replacement under the following conditions:

• The replacement Screen/LCD malfunctions or does not work as intended or designed.
• Any display issues that arise without any manual intervention and are specifically related to the quality or functioning of the replacement screen, including dead pixels, display abnormalities and touch-related issues.

Warranty Replacement or Refund

If the screen replaced by Casheze develops any of the above-mentioned issues, you may choose to:

• Get a brand-new replacement screen with the remaining warranty period continuing from the original service date; or
• Request a refund of the eligible screen/service charges within 7 days from the date of service, subject to the return of the replaced component and verification by Casheze.

How to Claim

To initiate a warranty or refund request:

1. Share a video clearly showing the prevailing display issue with Casheze Customer Support.
2. Provide any one or more of the following details:
• Registered mobile number
• Order number
• IMEI number
• Invoice/service reference number
3. Our Customer Service team will review the request and respond within 48 hours.
4. If the issue is found to be covered under this Warranty & Refund Policy, Casheze may arrange for inspection, replacement or other applicable resolution.

Warranty & Refund Coverage

Warranty and refund are limited to the parts and/or services actually purchased and paid for.

• If only a replacement part was purchased, the warranty and refund shall be limited to the eligible replacement part.
• If both the replacement part and repair service were purchased, the warranty shall cover the applicable replacement part and the labour/service charges specifically associated with the covered repair.
• The warranty does not automatically cover unrelated repairs, components or subsequent damage to the device.

Important Conditions

The warranty and refund shall not apply to issues arising from:

• Physical or accidental damage.
• Water or liquid damage.
• Damage caused by misuse, negligence or unauthorized repair.
• Cracks, scratches or damage caused after the service.
• Tampering with or opening the device by an unauthorized person.
• Damage caused by external accessories, software, applications or other components.
• Any issue unrelated to the quality or functioning of the replacement part.
• Any other circumstances specifically excluded under the applicable service terms.

Please note: Any applicable inspection, visit, slot or service charges shall be governed by the applicable order and service terms. Refunds, wherever applicable, shall be limited to the eligible service/part amount actually paid by the customer and shall be subject to verification and the applicable refund policy.

Casheze reserves the right to inspect the device and replacement part before approving a warranty replacement or refund.

Casheze Technologies India Private Limited
Customer Support: +91 9445697121

Last Updated: 19-08-2026